Breakdown Response
When temperature is rising, the phone beats every other channel. We triage on the call, tell you what to do immediately, then dispatch.
How we triage
Not every failure is equally urgent — and we say so
Honest grading means the calls with real product at stake get the technician first, and you get a realistic time rather than an optimistic one.
Grade 1 // Stock at risk
Cold rooms, freezer rooms and stocked commercial freezers losing temperature. Dispatched first, including after hours.
Grade 2 // Trading impact
Restaurant prep fridges, display cabinets and ice machines that stop service. Same-day attendance.
Grade 3 // Comfort & safety
Domestic fridges, air conditioning failures in heat, water leaks from indoor units. Same or next day.
Local emergency pages
Emergency response by suburb
Emergency callouts
Conversion path
Log a callout
Phone is fastest. If you prefer to type, set urgency to Emergency and we will call you straight back.
Written quotes before work starts, measured diagnostics on every callout, and guaranteed workmanship on parts we fit.